Refund policy

Grip Me Returns & Exchange Policy

We want you to be happy with your Grip Me products. If you receive a product with a manufacturing defect, we’re happy to arrange a replacement or exchange.

Please choose your size carefully before ordering, as we do not offer exchanges or refunds for incorrect sizing or change of mind.

Please inspect your order when it arrives and contact us as soon as possible if your product is defective, damaged on arrival, or you have received the wrong item. We’ll assess the issue and work with you to resolve it.

Our products are designed to be used during sport and active play, so damage caused during use is not generally considered a product defect. This includes damage caused by studs, boots, contact with other equipment or surfaces, snagging, tearing, excessive force, or general wear and tear. 

If a product is found to have a manufacturing defect or we have sent you the wrong or damaged item, we’ll provide a return shipping label where required and provide instructions on how to return the product.

To report an issue or request an exchange, please contact us at hello@gripme.com.au with your order number and details of the issue. Photos of the product may also be requested to help us assess the problem.

Please note: This policy does not affect your rights under Australian Consumer Law.